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Melb Casino

About Responsible Gaming

Crown's commitment to Responsible Gaming

We are committed to providing and promoting gaming in a responsible manner. A number of responsible gaming initiatives have been introduced. Including:

 

  • The Responsible Gaming Support Centre
  • Referral to a range of support services
  • A Self-Exclusion Program
  • The Chaplaincy Support Service for anyone seeking Spiritual support
  • Responsible Gambling Code of Conduct


Responsible gaming occurs in a regulated environment where the potential for harm associated with gambling is minimised as customers are informed and can therefore make sensible and rational choices based on their individual circumstances.

  • The responsible gambler:
  • Is in control
  • Sees gambling as entertainment, not a job
  • Doesn't take gambling too seriously
  • Only gambles with the money set aside for entertainment, not for household essentials
  • Never borrows money to gamble
  • Sets limits on the amount of time and money they will spend
  • Sticks to these limits and walks away when they are reached
  • Doesn't chase losses
  • Takes frequent breaks


(Tips adapted from the "Follow these tips before you gamble" brochure, Responsible Gambling Awareness Week 2010)

Your Play
Crown encourages and supports customers who play gaming machines to set individual money and time limits.

Information about YourPlay is available at Crown Signature Club information desks, via the YourPlay icon on VIK and on-line at yourplay.com.au.

FAQ
Crown Signature Club Membership
How do I join Crown Signature Club?
Simply visit a Crown Signature Club information desk located within the complex and complete an application form.
How do I register for Crown Signature Club online?
If you are already a Member and have never logged into the Crown Signature Club website, simply phone +61 3 9292 7222 or visit a Crown Signature Club information desk to obtain your online password.
If you are not a Member, simply visit Crown today and complete an application form at any of our Crown Signature Club information desks located throughout the complex.
How do I earn Crown Signature Club Points?
Simply present your Crown Loyalty Crown Signature Club card throughout the complex at participating outlets when you make a purchase.
How do I redeem Crown Signature Club Points?
Points can be redeemed at the time and place of redemption by simply presenting your Crown Signature Club card.
Where can I use my Crown Signature Club card?
Your Crown Signature Club card can be used throughout the Crown complex including on the Casino floor, our award winning hotels, spas, participating restaurants and retailers.
What can I use my Crown Signature Club Points for?
You can redeem your Crown Signature Club Points throughout Crown. Points can be redeemed at Crowns hotels and spas, participating retail outlets and restaurants and on the Casino floor.
What if I don't have enough Points to make a purchase?
Purchases can be made by any combination of Points and other forms of payment including cash and all major credit cards.
How do I find out my Crown Signature Club Points balance?
You can check your Crown Signature Club balance online, once you have registered or at any Voucher Issuance Kiosk (VIK) located on the Casino floor. You can also enquire at any Crown Signature Club information desk or at any participating retail outlet within the Crown complex.
Your Profile
How do I update Crown Signature Club details?
You can make changes to your personal profile in the secure section of the Crown Signature Club website, under 'My Profile'. You will need to sign in to complete this process.
How do I change my password?
You can change your password in the secure section of the Crown Signature Club website, under 'My Profile'. You will need to sign in to complete this process.
What if I forget my password?
If you have forgotten your password we can email a temporary password to you. Simply phone +61 3 9292 7222 or visit a Crown Signature Club information desk.
What if I lose my card?
Please notify us of lost/stolen cards as soon as possible by either phoning +61 3 9292 7222 or visiting a Crown Signature Club information desk.