Jobs Network Interview
“Everyone was incredibly supportive and helpful"
The Crown Jobs Network has been established to help employees that are currently stood down find alternative employment. This week we chat to Jessica Fiedler
, Operations Manager of Level 1 Bars at Crown Melbourne, who is currently working at Telstra as a Complaints Receptionist.
How did you find out about the Jobs Network?
I received information about the opportunity in my email from Crown. There were numerous companies that were providing opportunities for our employees. Telstra was one of the companies who required support. After being stood down, I had applied for casual positions. The Jobs Network was such a great opportunity to assist me in gaining employment.
What was the process to apply for the role at Telstra?
After reading the email, I expressed my interest in one of the positions by calling the Job Support Hotline. An HR representative took my call and details. Shortly after, one of Crown’s recruitment team called me and discussed the position and steps required. I was then contacted by the agency recruitment team to commence my application on the very same day. There was some paperwork required, and I was advised I would start the following week.
What support did the recruitment team offer?
Working with the Crown recruitment team was great. Everyone was incredibly supportive and helpful. The recruitment and HR team at Crown have been so wonderful during this time, and I have received many messages and phone calls from the team checking in on me.
How is the role going?
I have been employed as a Complaints Receptionist in the team at Telstra, and it has been very interesting and challenging at times. It was comforting when I started, as there were a lot of familiar faces from Crown starting at Telstra. I have been working in the role for nearly two months and have just transitioned to working from home. The role is going well, and I have been able to develop my communication skills while learning about another large company. It has been very interesting, and I have learnt a lot.
Are you looking forward to coming back to Crown?
I am so excited to return to Crown, to a job that I love! I have missed my team and can’t wait to go back to doing what we do so well.
What did you learn from this redeployment opportunity?
I learnt that it is exciting to try something different and that many of us have an array of transferable skills that can be used in many different areas than what we may have initially been trained for.
What advice would you give another Crownie going through the same process?
I would recommend them to be open-minded and adaptable. Companies that are seeking assistance are likely to have not been in this position before and are adapting to this ever-changing environment. Therefore, ensuring that you are understanding and patient will assist both parties during the process.
If you are interested in casual and temporary positions, call one of our Recruitment team members on 03 9292 6409 or email Recruitment@crownmelbourne.com.au