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Jobs Network Interview

“Everyone was incredibly supportive and helpful"

The Crown Jobs Network has been established to help employees that are currently stood down find alternative employment. This week we chat to Jessica Fiedler, Operations Manager of Level 1 Bars at Crown Melbourne, who is currently working at Telstra as a Complaints Receptionist.

How did you find out about the Jobs Network?
I received information about the opportunity in my email from Crown. There were numerous companies that were providing opportunities for our employees. Telstra was one of the companies who required support. After being stood down, I had applied for casual positions. The Jobs Network was such a great opportunity to assist me in gaining employment.

What was the process to apply for the role at Telstra?
After reading the email, I expressed my interest in one of the positions by calling the Job Support Hotline. An HR representative took my call and details. Shortly after, one of Crown’s recruitment team called me and discussed the position and steps required. I was then contacted by the agency recruitment team to commence my application on the very same day. There was some paperwork required, and I was advised I would start the following week.

What support did the recruitment team offer?
Working with the Crown recruitment team was great. Everyone was incredibly supportive and helpful. The recruitment and HR team at Crown have been so wonderful during this time, and I have received many messages and phone calls from the team checking in on me.

How is the role going? 
I have been employed as a Complaints Receptionist in the team at Telstra, and it has been very interesting and challenging at times. It was comforting when I started, as there were a lot of familiar faces from Crown starting at Telstra. I have been working in the role for nearly two months and have just transitioned to working from home. The role is going well, and I have been able to develop my communication skills while learning about another large company. It has been very interesting, and I have learnt a lot.

Are you looking forward to coming back to Crown?
I am so excited to return to Crown, to a job that I love! I have missed my team and can’t wait to go back to doing what we do so well.  

What did you learn from this redeployment opportunity?
I learnt that it is exciting to try something different and that many of us have an array of transferable skills that can be used in many different areas than what we may have initially been trained for.

What advice would you give another Crownie going through the same process?
I would recommend them to be open-minded and adaptable. Companies that are seeking assistance are likely to have not been in this position before and are adapting to this ever-changing environment. Therefore, ensuring that you are understanding and patient will assist both parties during the process. 

If you are interested in casual and temporary positions, call one of our Recruitment team members on 03 9292 6409 or email

‚ÄčNailing The Perfect Resume

Ever wondered how to nail the perfect resume so you can stand out from the crowd? We sat down with some of our recruitment experts who shared with us the top tips for the perfect resume.
Keep your cover letter specific to addressing the selection criteria and how you meet it. You should also elaborate on your motivational desire to fulfil the role.
  • Keep your resume to 2 - 3 pages maximum and ensure your most current experience or most recent position falls on the 1st page.
  • Take out the obvious; seeing that you're already applying for the job, it should be obvious you want it. Use your cover letter to demonstrate your passion for the role. If you're changing industries, it may be useful to include a brief introductory summary in the resume.
  • Brief is best; while you may have aced making milkshakes at the cafe you worked for in high school, it's time to get rid of that clutter if it's not related to the role you want to pursue now. Give more space to detail about your current or recent jobs and less about the past. If it doesn't fit on one to two pages - it's not worth writing about! Make sure you include specific skills that are relevant to the job you're applying for.
  • Take a pass on unnecessary info; that includes your age, marital status, religion or nationality. This might have been the standard in the past, but this information is now illegal for your employer to ask you, and there's no need to include it.
  • Make it clear and straightforward; use simple text in one modern, standard font that is easy to read, and that everyone can understand. As everything in your resume is about your experiences, avoid writing in first or third person. For example, instead of writing "I managed a team of three" write "Responsible for managing a team of 3" in concise bullet points below headlines where necessary.
  • Avoid using cluttered or complicated layouts with headers, footers, tables or other items that may not look right when viewed on different computers with varying software versions. Make sure you also run a spell check to pick up any errors - a big mistake that is easy to avoid!
  • Be professional and discreet; you may still be using the same email address that you set up when Hotmail came about in the 90s, but if it's anything that looks unprofessional, it might be worth your while setting up a new one for the purpose of your job applications. 
  • Remember, those that stand out from the crowd, KEEP IT SIMPLE.
Crown’s Recruitment Team can support you with writing your resume, please email or call 9292 6409, Monday – Friday 9am – 5pm.