crown media releases

CROWN MELBOURNE WELCOMES BACK GUESTS TO ITS RESTAURANTS AND HOTELS - 31 May 2020
Crown Melbourne (Crown) will commence a staged re-opening of its restaurants and hotels in line with the Victorian government’s easing of restrictions.
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Melbourne, Sunday, 31 May 2020 – Crown Melbourne (Crown) will commence a staged re-opening of its restaurants and hotels in line with the Victorian government’s easing of restrictions. Amongst those to open first on Friday 5 June will be some of Crown’s most famous restaurants, including Nobu, Bistro Guillaume, Conservatory, Gradi and Merrywell Burger Bar.

The following measures will be in place when each of Crown’s restaurants re-open, aimed at promoting the safety of our visitors and employees:

Entry Screening: Random temperature checks will be conducted at restaurants, and employees will have their temperature taken before every shift. Anyone with a temperature over 38 degrees will be refused entry. In addition, Crown will request contact details of every guest visiting a restaurant to assist in rapid contact tracing.

Physical Distancing: Guests and employees will be required to comply with physical distancing measures while on property, all of which will be in accordance with government mandated requirements, which include venue capacity limits (including density limits) and spacing between tables. Restaurant group bookings will be limited to a maximum of six people at any one table.

Cleaning Protocols: High frequency cleaning will be implemented across all areas of the entertainment complex with an emphasis on high contact surfaces and frequently used areas. This will include comprehensive cleaning of all tables and chairs between each seating.

Hand Hygiene: It will be compulsory for guests to use hand sanitiser upon entry to restaurants. Employees will be required to wash their hands or use hand sanitiser at frequent intervals.

Additional restaurant measures include:

  • Additional hand sanitisation units will be placed across the resort for guests.
  • Self-serve buffet style food service will be suspended in all venues and replaced by à la carte menus.
  • Single-use food menus will be utilised in restaurants.
Additional hotel measures will include:
  • Compulsory use of hand sanitiser by guests when approaching hotel reception counters.
  • COVID-19 screening questions will be included on the registration card for all guests to answer upon check-in.
  • Enhanced deep cleaning and sanitisation protocols will be implemented for guest rooms.
  • Bell desk luggage delivery, in-room dining, laundry and dry-cleaning services will be available using contactless pick-up and delivery.
  • No more than four guests will be permitted per standard elevator, or one larger family, plus one staff member. Smaller lifts will have capacity adjusted accordingly.
  • Magazines and publications will be removed from guest rooms.
A COVID-19 Response Manager has been appointed by Crown Melbourne who will oversee the implementation of these measures across the complex, supported by a COVID-19 Operations Team. Training for all staff will be increased, with all employees required to complete a COVID-19 specific Victorian government training module and Crown specific training prior to recommencing work...

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For all media enquiries, please contact:

Victoria Loughnan
Head of Public Relations - Melbourne
victoria.loughnan@crownresorts.com.au
+61 437 604 266

Or

Alexandra Smith
Group General Manager PR – Crown Resorts
alexandra.smith@crownresorts.com.au
+61 407 726 487

Click here to access the PDF version of this media release.

RESPONSE TO COVID-19 – UPDATE - 19 March 2020
MELBOURNE: Crown Resorts Limited (ASX: CWN) (Crown) refers to its announcements of 16 and 17 March 2020 regarding social distancing policies which have been implemented at Crown Melbourne and Crown Perth.
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Following consultation with the Victorian and Western Australian Governments, Crown’s social distancing policies at Crown Melbourne and Crown Perth have been amended to revise the restriction on the number of patrons in individual food & beverage, banqueting and conference facilities from 450 persons to 100 persons.

All other previously announced measures will remain in place.

ENDS

This announcement was authorised for release by Crown’s Disclosure Committee.

Investor and Analyst Enquiries – Matthew Young, Investor Relations, 03 9292 8848.

COPIES OF RELEASES

Copies of previous media and ASX announcements issued by Crown are available at Crown's website at www.crownresorts.com.au

CROWN ANNOUNCES SUPPORT TO EMPLOYEES FACING CHALLENGES ASSOCIATED WITH CORONAVIRUS - 17 March 2020
Australia’s largest single site employer announces 14 days of paid special leave for employees facing COVID-19 challenges
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Australia, Tuesday 17 March 2020 – Crown today announced it will provide an additional 14 days of paid leave for any of its employees – whether full-time, part-time or casual – who are affected by coronavirus (COVID-19).

The additional leave is available to all employees who either contract coronavirus (COVID-19), or who have come into close contact with a confirmed case. In addition, the leave will also be available to employees who are providing care to a member of their family as a consequence of coronavirus – supplementing existing carer’s leave policy.

Crown Resorts CEO Ken Barton says Crown will support its workforce as well as promote good public health outcomes.

“We are Australia’s largest single site private sector employer and with that comes a responsibility to our workforce and the general community. We hope that this leave entitlement helps alleviate some of the anxiety we know our employees, as well as many Australians, are naturally feeling right now. This policy will help ease a lot of that uncertainty at a time when our employees need to be wholly focused on their health, the health of their families, and the health of the broader community,” says Barton.

Crown’s paid special leave policy applies to all employees, regardless of whether they are full-time, part-time or casual, facing any of the below situations:

  • The employee contracts coronavirus (COVID-19); or
  • The employee is required to self–isolate for 14 days following returning from overseas after midnight 15 March 2020; or
  • The employee has been directed by Crown to self-isolate; or
  • The employee has been in close contact with a confirmed case of coronavirus (COVID-19); or
  • The employee is required to provide care to a member of their family as a consequence of coronavirus (COVID-19).
In addition to its 14 days of paid leave, Crown is offering its employees 24/7 confidential counselling for them and their family free of charge.

Crown's Melbourne and Perth resorts are two of Australia’s most important tourism assets, employing over 18,500 people, attracting over 32 million visitors annually and contributing up to $4.4 billion every year to the Australian economy.

-ENDS-

For all media enquiries, please contact:

Victoria Loughnan
Head of Public Relations - Melbourne
victoria.loughnan@crownresorts.com.au
+61 437 604 266

Or

Alexandra Smith
Group General Manager PR – Crown Resorts
alexandra.smith@crownresorts.com.au
+61 407 726 487

Click here to access the PDF version of this media release.

CROWN RESORTS AND THE PACKER FAMILY FOUNDATIONS DONATE $5 MILLION TO SUPPORT THE BUSHFIRE RELIEF - 07 January 2020
Crown Resorts and the Packer Family Foundations have today increased their financial support of bushfire fighting services and community support efforts to $5 million.
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An additional $4 million will be spent to support volunteer fire services in New South Wales, Victoria and Western Australia (states that Crown has resorts in) and to charitable organisations providing relief to affected people and wildlife nationally.
 
This is in addition to the $1 million pledged by the Packer Family Foundation to the Rural Fire Service of New South Wales following the outbreak of the fires in November.
 
The distribution of the $5 million is as follows;
 
FIRE SERVICES - TOTAL $2,500,000
 
NSW Rural Fire Service (November 14, 2019) $1,000,000
Victorian Country Fire Authority (CFA) $1,000,000
Western Australia Bush Fire Brigade (BFB) $500,000 
 
NATIONAL & STATE CHARITIES - TOTAL $2,500,000
 
Australian Red Cross $500,000
Victorian Government fund in conjunction with Bendigo Bank and the Salvation Army $1,000,000
Wildlife Information, Rescue and Education Service (WIRES), Zoos Victoria * $1,000,000

*Other Victorian and national accredited wildlife organisations to be included.
 
Packer Family Foundation Founder James Packer said; 

"Australians are digging deep to support each other in these tough times, it's truly inspiring.  My family and Crown are eager to do more and the best way we can help, is to significantly increase our donation.
 
We hope these funds play a small part in helping our firefighters, and easing the suffering of people who have lost their homes and the poor wildlife caught up in the blaze. We just want to do our bit."

 
Chair of the Crown Resorts Foundation The Hon Helen Coonan said;

"On behalf of the Crown Resorts Foundation, we are pleased to be able to announce the Foundation will be donating together with the Packer Family Foundation $5 million to support the firefighting effort and recovery.
 
This has been and continues to be a tragic event and we are incredibly thankful for the hard work and sacrifice of our nation's firefighters, emergency services and charitable organisations. We encourage all Australians to give generously to assist those that have lost their homes and livelihoods, and to support our wildlife and firefighters risking their lives in the field."

 
Packer Family Foundation Chairperson Gretel Packer said;

"Just like every Australian, we are so grateful to the extraordinary men and women who are fighting these fires. Their courage and heroism are breath-taking and inspiring; and the damage done to people, communities, animals and our wonderful country in the wake of these infernos is utterly heartbreaking.
 
Our donation will be directed to firefighters, and those caring for affected communities and wildlife. This crisis is far greater than any one contribution but, like so many others, we wanted to do what we could to support everyone facing these fires."

 
Both Foundations have confirmed that these donations will be paid in full to the nominated organisations this week.

For further details please contact Natasha Stipanov on 03 9292 8671.

YOU GOUDA BRIE KIDDING! CHEESE YOUR OWN ADVENTURE AT MERRYWELL BURGER BAR THIS NATIONAL CHEESEBURGER DAY - 04 September 2019
Wednesday 4 September 2019. Burger aficionados and cheese lovers of Melbourne will rejoice this National Cheeseburger Day as Merrywell Burger Bar partners with renowned cheese makers, That's Amore Cheese, to create the Chooseburger.
 
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Wednesday 4 September 2019: Burger aficionados and cheese lovers of Melbourne will rejoice this National Cheeseburger Day as Merrywell Burger Bar partners with renowned cheese makers, That's Amore Cheese, to create the Chooseburger. From 12.00pm on National Cheeseburger Day, the first 100 people to Merrywell Burger Bar at Crown Melbourne will be able to build their very own Chooseburger for free. 
 
Giving diners the chance to choose fromage fillings from That’s Amore’s range of awardwinning cheeses, the personalised burger offering will be available for one day only on Wednesday 18 September to celebrate the humble cheeseburger – arguably one of the most iconic and popular hamburgers of all time.
 
Diners can double or even triple down on flavour, loading up their specially curated Chooseburger with up to three cheeses they are most fond of. Traditionalists can sink their teeth into melted Smoked Mozzarella, while those after a more unique flavour can select from Truffle Cheese, Lavato and Caciotta with Chilli.

To choose the cheese of your dreams, get down to Merrywell Burger Bar from 12:00pm – 12:00am on Wednesday 18 September.

Read more and download the full media release.

For all media enquiries, please contact:
 
Amanda Varbaro
Account Manager – Alt/Shift
amanda@altshift.com.au
0410 130 205
 
Joey Gan
Account Coordinator – Alt/Shift
joey@altshift.com.au
0406 624 982
 
Victoria Loughnan
Senior Communications Manager – Public Relations & Partnerships – Crown Resorts victoria.loughnan@crownresorts.com.au
0437 604 266

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