All reservations must be guaranteed with a valid credit card at time of booking. This does not constitute payment. If you wish to arrange pre-payment of your room, it must be made a minimum of 3 days prior to your stay. Villa and The Apartment bookings require full room prepayment within 7 days of arrival with no refunds, changes or cancellations permitted. Reservations over special event periods will be charged in full at the point of reservation - deposits are non-refundable and non-transferable. Special Event dates are 23-24 Sep 22, 28 Oct - 1 Nov 22, 31 Dec 22, 27-29 Jan 23, Australian Formula 1 Grand Prix 2023 dates (TBC), 29-30 Sep 23, 3-7 Nov 23 and 31 Dec 23. Rates are tax inclusive, and a surcharge of 0.85% (subject to change) will apply to all credit card payments.
Cancellation Policy: Cancellation policies are dependent on your booking, so please refer to the details in your confirmation letter.
Concierge Purchases / Bookings
Purchases or bookings made on behalf of the guest must be guaranteed with a valid credit card, and payment may be required prior to arrival. The guest is responsible for all purchases or bookings made on their behalf. Unless Crown is negligent, Crown excludes all liability relating to this service.
Business Center Bookings
The credit card details provided will process all charges for the meeting requirements and any additional charges for the meeting requirements requested on the day of the meeting. If the Business Centre meeting space and catering requirements are cancelled less than 72 hours prior to arrival, 100% cancellation charges apply.
Crown Spa Bookings
All appointments can be guaranteed with a valid credit card. To change or cancel a booking, a minimum of 3 hours’ notice is required, or the full fee will be charged. To change or cancel a booking of four or more guests, a minimum of 24 hours’ notice is required in order to avoid being charged in full.