Where to find us

Crown PlaySafe Centre

The Crown PlaySafe Centre (CPSC) is staffed 24 hours a day, 7 days per week. 

It is a welcoming, comfortable and quiet space for all guests to talk in confidence to our Crown PlaySafe Team, and receive a range of services to make their gambling experience a positive one. We have a diverse team with members who speak multiple languages. 

They are available to help bridge the language gap to ensure co-operation, understanding and inclusivity.

You can call, email, or attend the CPSC in person whenever you want to – there is no need to make an appointment, our Crown PlaySafe Team is always available.

Whether you visit us on site, call or email us, you can be assured of a confidential conversation that will be responsive to your needs and issues.

Just a few of the ways that a conversation with one of the team can be helpful: 

  • Useful advice and information to help maximise a positive gambling experience and minimise the risk of harms.
  • Confidential referrals to gambling support services, financial counselling support services and other community organisations.
  • Important information on Crown’s exclusion programs.
  • Guidance and support related to someone else’s gambling. 
  • Assistance with setting commitment limits using YourPlay.
  • Direction on accessing Player Activity Statements to check time spent, as well as wins and losses.
  • Assistance to opt out of marketing materials.
  • Providing copies of the Code in other languages.

If you would like to speak to the team about Crown PlaySafe programs, including our Self Exclusion and Third Party Exclusion programs, visit the CPSC, located at Level B1 directly below the main Food Court. A map of the CPSC can be seen on this page, or available here.

Alternatively, you can call the Crown PlaySafe Team on 1800 801 098 or email cps@crownmelbourne.com.au.