Crown PlaySafe

YourPlay

about

YourPlay at Crown

YourPlay is a personalised money and time limit pre-commitment scheme, introduced by the Victorian state government. All customers must have a registered YourPlay account linked to their Crown Member account, with individual time and money limits set, to play gaming machines at Crown Melbourne. 

Once you’ve established a YourPlay account, you can use the YourPlay portal. Here you can manage your account and stay in control of;

  • Viewing and updating your limits
  • Updating or unlocking your PIN
  • Viewing your playing history

Information about YourPlay is available at all Crown Rewards desks. You can also find out more via the YourPlay icon on a VIK machine and online at yourplay.com.au

Terms & conditions

See YourPlay terms and conditions here.

Managing your YourPlay account 

To use the YourPlay portal, you’ll need a YourPlay username and password. Your password is separate to the YourPlay PIN you use to enable a gaming machine and is only used to log into the portal when visited.

Crown team members are not authorised to set or manage your YourPlay portal password on your behalf.


How To Set Your Password

Onsite at Crown via a VIK

  1. Insert Crown Member Card into the VIK
  2. Select YourPlay tile
  3. Enter YourPlay PIN
  4. Select ‘Your Security’
  5. Select ‘Change Password’
  6. Set your password

See detailed steps below.

STEP 1

Insert Crown Member Card into the VIK

Step 2

Select YourPlay tile

Step 3

Enter YourPlay PIN

Step 4

Select ‘Your Security’

Step 5

Select ‘Change Password’

Step 5

Select ‘Change Password’

Step 6

Set your password

Step 6

Enter new PIN

Via the YourPlay website

  1. Visit www.yourplay.com.au
  2. Select ‘Forgotten Login’ button and follow the prompts to reset your password

Call the YourPlay help desk

Contact YourPlay on 1300 838 031. They can quickly assist you by creating a temporary password.

I’ve Forgotten My Username. How Do I Recover It?

Onsite at Crown via a VIK

  1. Insert Crown Member Card into the VIK
  2. Select YourPlay tile
  3. Enter YourPlay PIN
  4. Select ‘Your Details’
  5. Your username will be displayed at the top of the screen

Onsite at a Crown Rewards desk

Visit one of our friendly team members at a Crown Rewards desk to confirm your YourPlay username. Unfortunately, our team members aren’t authorised to help you set a password to manage your YourPlay account.

I’ve Locked My Yourplay Pin. How Do I Reset It?

Onsite at Crown via a VIK  

  1. Insert Crown Member Card into the VIK
  2. Select YourPlay tile
  3. Log in with username and password
  4. Select ‘Your Security’
  5. Select ‘Reset PIN’ 
  6. Enter new PIN
  7. Verify with password

See detailed steps below.

STEP 1

Insert Crown Member Card into the VIK

Step 2

Select YourPlay tile

Step 3

Log in with username and password.

Step 4

Select ‘Your Security’

Step 7

Verify with password

Via the YourPlay website

  1. Visit www.yourplay.com.au
  2. Select ‘Login’
  3. Log in with your username and password
  4. Use the menu to select ‘Your Security’
  5. Select the ‘Reset Card PIN’ at the bottom of the screen
  6. Enter your new YourPlay PIN, verify with your password and click ‘SUBMIT’.

Onsite at a Crown Rewards desk

Visit one of our friendly team members at a Crown Rewards desk to confirm your YourPlay username. Unfortunately, our team members aren’t authorised to help you set a password to manage your YourPlay account.

I WANT TO MANAGE MY YOURPLAY LIMITS

Of course you can personally manage your limits, but please note limit increases are subject to a ‘cooling off’ period. This means that limit increases will only come into effect either;

  • within 24 hours, or,
  • at the pre-scheduled commencement of the next limit period, whichever is the later. 

Onsite at Crown via a VIK 

  1. Log into YourPlay on the kiosk using either your YourPlay username and password, or your Crown Member Card and YourPlay PIN.
  2. Select the ‘Your Limits’ tile
  3. Edit your limits as required and press ‘UPDATE’.

Via the YourPlay website

  1. Visit www.yourplay.com.au
  2. Select ‘Login’
  3. Log in with your username and password
  4. Use the menu to select ‘Your Limits’
  5. Edit your limits as required and press ‘SUBMIT’.

I WANT TO CHECK MY PLAYING ACTIVITY

Because YourPlay is a state-wide program, the playing activity shown through the YourPlay portal will reflect your activity across any venue in Victoria where YourPlay is used. 

To check your playing activity at Crown, you can refer to your monthly Player Activity Statement, which is available at any time via the VIK, or by visiting our helpful Crown Rewards desks.

Onsite at Crown via a VIK 

Viewing your playing activity on a VIK is easy but it can only be displayed on screen using the Dynamic Report. 

If you’d like any other reports, you can use the YourPlay website or contact 1300 838 031 to request a copy.

  1. Log into YourPlay on the kiosk using either your YourPlay username and password, or your Crown Member Card and YourPlay PIN.
  2. Select the ‘Your Activity’ tile
  3. Select ‘Dynamic Report’ as the report type
  4. Select the relevant time period
  5. Press ‘Create Report’

Via the YourPlay website

  1. Visit www.yourplay.com.au
  2. Select ‘Login’
  3. Log in with your username and password
  4. Use the menu to select ‘Your Activity’
  5. Select the report type and relevant time period
  6. Dynamic Activity report can be displayed on the screen, alternatively choose a file format to export your report

Remember: You can also choose to receive an activity statement via email or post, by clicking the ‘Your Details’ tab.

Information about your limits  

What loss limit can I set?

The limit that you set is completely up to you and should be based on your financial circumstances. Perhaps start by considering what you can afford to spend on entertainment each day or each week. 

How do the time limits work?

Once again, the choice is yours. You can choose to set a time limit for either a daily or weekly period of time. Daily limit periods begin at 6am each day, while weekly limit periods begin at 6am every Monday.

I’ve reached my limit and have chosen to increased it - but I still can’t play a gaming machine

Remember that limit increases are subject to a cooling off period. 

This means that limit increases will only come into effect either;

  • after 24 hours, or,
  • at the pre-scheduled commencement of the next limit period, whichever is the later. 

This helps to support players to stick to their chosen limits, especially in the moment and amongst the excitement of the gaming room. 

Can I decrease my limit?

Yes, you can decrease your limit whenever you wish and it will come into effect immediately if a limit has not been reached. If a limit has in fact, been reached then the decreased limit will be effective after the cooling off period has been achieved. Limits can also be changed at the kiosk or at www.yourplay.com.au. 

How does YourPlay calculate my loss limit?

Your loss amounts are based on your ‘net or total losses’. This is the amount you have bet, minus the amount you have won. YourPlay loss amounts are updated every time you bet to accurately reflect the amount won or lost for that spin.