Crown Promenade

Check-in time is from 3pm. If there isn’t a room available at your time of arrival you will still be able to register for your room and we will securely store your luggage for you. The Front Desk will call or send you a text message to advise when the room is ready.

Check-out time is at 11am, unless you have reserved a package that includes a later check-out time. 
Late check-outs are not available Friday, Saturday, Sunday, during school holidays, special events or when the hotels are running at high occupancy. Outside of this time, late check-outs may be available for an additional fee – please call 1800 808 878 to enquire on availability.

Prepayment of accommodation will only be accepted three or more days prior to arrival. Please call 1800 808 878 to arrange. Prepayment with a Gift Card can not be accepted over the phone/email and must be presented on arrival instead.

Yes, our Bell Desk team can store your luggage before your room is available on the day of arrival and after you check out on the day you depart.

Crown Melbourne offers two paid car parks, the Multi-Level and Basement Level car park featuring over 5,000 spaces.
Valet parking as a guest of the Hotel is available at the following costs:
 - Crown Towers Melbourne: $70
 - Crown Metropol Melbourne: $70
 - Crown Promenade Melbourne: $70

Pool access is available for registered guests of the allocated property only, guests are not permitted to bring visitors to the pool or use the pool at another Crown property. 
Pool-hours are enforced so we are unable to guarantee access to the pool on arrival if your check-in time falls outside of these hours.