Crown employee on the phone

    Help is available


    Free and confidential advice is available

    You can also get help from the following support services:

    Chaplaincy Support Service: An inter-faith Chaplaincy Support Service is available within the Responsible Gaming Centre. To contact Father James Grant or the Chaplaincy Support Service for an appointment, please call 1800 456 228.

    Download the Chaplaincy Support Service brochure here.

    Gambling Help Online: Gambling Help Online is a program operated by Turning Point Alcohol & Drug Centre. Gambling Help Online is a treatment service for problem gaming, operating since 2000 across Australia, and offers access to online counselling and information services, including a peer support program. For further information please visit their website.

    Gambler's Help: Gambler’s Help provides a number of services including online and over the phone to support people with gambling problems and those close to them. The Gambler’s Helpline is a 24-hour a day, 7 days a week professional and confidential telephone counselling and referral service for anyone who would like to know about gaming related problems and how to deal with them. The Gambler’s Helpline can also help arrange free professional face to face counselling.

    • 1800 858 858 (24-hour service), or
    • 1800 262 376 (Gambler's Help Youthline - for under 25s)

    GambleAware: The GambleAware website provides a range of information regarding problem gaming, the odds of winning, how gambling works, tips for managing your gaming, when to stop and information about referral options for counselling.

    Other support

    Alternatively, you may prefer to seek assistance from a psychologist, psychiatrist, counsellor, medical practitioner or other suitably qualified person. If you would like a referral to a psychologist or psychiatrist we recommend making an appointment with your General Practitioner for more information.

    • Lifeline 13 11 14
    • Beyond Blue 1300 224 636
    • Relationships Australia 1300 364 277

    Where to find us

    Crown has a dedicated Responsible Gaming (RG) Team on-site 24 hours a day, 7 days a week. The RG Team are here to assist customers with their gaming behaviour. They are specially trained in all aspects of Crown’s RG programs and can provide support, assistance and referrals for customers who may be experiencing difficulties controlling their gaming. Our team is here to offer you, your friend or family member advice on all aspects of gaming as well as information on a range of available support services.

    If you would like to speak to the team about Crown Melbourne's RG Programs, including our Self Exclusion and Third Party Exclusion programs, visit the Responsible Gaming Centre (RGC) located at Level B1 directly below the Main Food Court. Alternatively, you can call an RG Team member 1800 801 098 or email rgc@crownmelbourne.com.au. 

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