You are here:
  1. Home>
  2. Safely Welcoming You>
  3. Info
Info
Placeholder

SAFELY WELCOMING YOU BACK TO OUR RESTAURANTS & HOTELS

The health and safety of our employees and patrons is our priority and Crown is committed to implementing appropriate hygiene and distancing policy responses. As the COVID-19 situation evolves, so too will Crown’s response ensuring we remain in line with government mandates. As such, the below remains subject to change.

SAFER FOR ALL

Placeholder

Crown Melbourne COVIDSafe Plan

Crown Melbourne’s priority remains keeping our guests, our employees and the community safe.

A COVIDSafe Plan has been developed to support a safe reopening of the property for our guests and maintain a COVIDSafe workplace for our employees.

Crown continues to take advice and adhere to public health directions and recommendations in order to remain compliant throughout its operations considering the COVID Safe principles. These include:
  • Physical Distancing
  • Face Masks
  • Hygiene and Enhanced Cleaning
  • COVID-19 Response and Contact Tracing
  • Indoor and Outdoor Spaces
Crown will monitor adherence to this plan and with new advice and recommendations, will adjust this plan, ensuring Crown Melbourne provides a COVIDSafe environment for all who visit, work with and use our facilities.  
View COVIDSafe Plan
Placeholder

SAFELY WELCOMING YOU TO OUR DINING VENUES

 

The Victorian Government has indicated that guests over the age of 16 wishing to visit any hospitality venue and staff working at these hospitality venues will need to be fully vaccinated.

Crown Melbourne will request official proof of vaccination or medical contraindication certificate from each of these visitors upon arrival to the complex. Entry may be denied if official proof of vaccination or a medical contraindication certificate cannot be presented.

Crown is implementing new procedures which will be strictly enforced as we recommence our restaurant operations including:
 
• Face mask usage – Face masks are compulsory across all areas of the resort unless eating or drinking (whilst seated). Patrons will be refused entry without a mask. (No exceptions, medical or otherwise will be accepted in relation to this policy).

• Physical distancing measures – Physical distancing requirements and capacity limitations on venues are in place to ensure all Victorian government and health department directives are adhered to.
 
• Strict new hygiene and sanitisation practices – including enhanced and high-frequency cleaning as well as mandatory hand sanitiser usage for all guests upon entry to venues.
 
• Entry screening procedures – including temperature testing by way of hand-held temperature devices for all guests upon entry to venues.
 
• Contact register requirement – As per the Victorian Government requirements all guests will be required to provide contact details to assist with contact tracing.
 
• Group bookings – There will be restrictions on group bookings with a maximum of 10 guests permitted at any one table.
 
We remind guests that if they are experiencing any cold or flu-like symptoms even if mild, to refrain from visiting us until they are fully recovered.
 
To find out which venues are open and to enquire about bookings click here
Placeholder

SAFELY WELCOMING YOU BACK TO OUR HOTELS

The Victorian Government has indicated that guests over the age of 16 wishing to stay at Crown Towers, Crown Metropol or Crown Promenade and staff working at these hotels will need to be fully vaccinated.

​Crown Melbourne will request official proof of vaccination or medical contraindication certificate from each of these visitors upon arrival to the complex. Entry may be denied if official proof of vaccination or a medical contraindication certificate cannot be presented.

Crown is implementing new procedures which will be strictly enforced as we recommence our hotel operations including:

• Face mask usage – Face masks are compulsory across all areas of the resort unless eating or drinking (whilst seated). Patrons will be refused entry without a mask. (No exceptions, medical or otherwise will be accepted in relation to this policy).
• Physical distancing measures – ensuring all government and health authority directives are adhered to.
 
• Strict new hygiene and sanitisation practices – including enhanced and high-frequency cleaning across all areas of our hotels as well as mandatory hand sanitiser usage for all guests upon entry.
 
• Entry screening procedures – including random temperature testing by way of hand-held temperature devices.
 
• COVID-19 screening questionnaire – all guests will be asked COVID screening questions.
 
We remind guests that if they are experiencing any cold or flu-like symptoms even if mild, to refrain from visiting us until they are fully recovered.