Self-Exclusion Program

• You have signed a legal document between Crown Sydney, Melbourne and Perth (together referred to as Crown) and yourself that prevents you from entering any Gaming area operated by Crown. 
• Where applicable, you may also have signed a document that prevents you from entering any of the Gaming areas operated by The Star Entertainment Group.  

• We support you in your decision to self-exclude and strongly suggest that you contact a counselling service of your preference or Gambler’s Help on 1800 858 858 to schedule an appointment to discuss your relationship with gambling. 
• A referral to Gambler’s Help is included in the information that you have been provided. Research shows that seeking support soon after excluding is a positive step to managing your gambling.

No, you must not attempt to access the gaming areas at any Crown property until your Self-Exclusion has been revoked in writing by Crown.

• If you attempt to, or enter a gaming area, this may be recorded as a 'breach of your Self-Exclusion Order and Agreement'. You will be refused entry or asked to leave the gaming area.
• Any breach may extend the period before you can apply for revocation, winnings may be forfeited, and fines could be applied by the government regulator (as per the Casino Control Act). Crown may also impose a ban that extends to the whole property. 

Yes, as required by law, your exclusion information has been passed onto The Star Sydney for evaluation by their own team. This evaluation may mean that you will be excluded from The Star Sydney and Crown has no control over this.

Crown is required by law to inform The Star Sydney when someone is excluded. The Star Casinos may decide to exclude you, but this is a decision that they will make.

• To enable your Self-Exclusion, your membership to Crown Rewards has been suspended, any accrued points and associated benefits have been removed. Your membership card is deactivated and cannot be used for parking, discounts or other benefits at Crown venues.
• Self-exclusion also opts you out of all direct marketing communications from Crown. 

Yes, you are welcome to enjoy any hotel, retail, food and beverage facilities at Crown properties that are not located on the gaming areas. However, you will not be able to access discounts or Crown Rewards benefits that you may have had with your previous Membership Tier.

• We recommend that you contact Gambler’s Help for support on 1800 858 858 or via their website. 
• The Crown PlaySafe Team are here to help you 24/7. Please feel free to contact us on 1800 801 098 or email cps@crownmelbourne.com.au for more information.
• You may also visit the Crown PlaySafe Centre for further support options.

• A Self-Exclusion remains in effect until the nominated period has ended and you have received written notice from Crown revoking your Self-Exclusion.
• This means that you are unable to return to the gaming area until you have engaged with Crown PlaySafe and completed the revocation process. 
• While Crown PlaySafe understands that you may change your mind about your Self-Exclusion, and a right of appeal may exist in your state, we support your decision to self-exclude and are committed to helping you stay on track. 
• Crown PlaySafe can assist you with any questions you have about your Self-Exclusion.

• No, you must apply to have your Self-Exclusion ended (revoked) and you can only apply after the completion of the minimum period you selected at the time of your Self-Exclusion.
• There is no guarantee that your exclusion will be revoked. 
• You may not enter the gaming area of any Crown casino while excluded.
• If you are unsure when the minimum period is due to end, please contact the Crown PlaySafe Team on 1800 801 098 for assistance.

Your exclusion can only be revoked in writing by Crown. Your exclusion from Crown cannot be revoked by your counsellor, Star Casinos, or other casinos.

• You can start the process by contacting the Crown PlaySafe Team for assistance on 1800 801 098 or email cps@crownmelbourne.com.au
• You can also watch the Self-Exclusion and Revocation video guide.
• An application for revocation is also available for download here.
• Please contact the Crown PlaySafe Team for assistance at any time.

• Yes, you are required to attend counselling sessions and receive a counselling report to support your application. 
• We suggest that you speak with counselling services as soon as you can as this will provide the best opportunity for support throughout the time of your Self-Exclusion. Please review the information that you were provided, this will assist in finding the right counsellor for you. 
• Alternatively, the Crown PlaySafe team are happy to organise a referral for you.

• No, the Crown PlaySafe Team will review your application and may schedule a meeting with you. The information collected is then presented to a panel to decide on an outcome. The Crown PlaySafe Team will inform you about the outcome. 
• You are still excluded during this process and may not enter any gaming area, at any Crown property.

If successful, you will be notified that your revocation has been approved. Your membership approval may be subject to certain gaming conditions which you must agree to.

• If your application for revocation is declined, you remain excluded from any gaming area at Crown. 
• You will be informed by your preferred contact method and when you can reapply for revocation.