Support services

Help is available

Free and confidential advice is available

There are several services available if you would like more assistance, or would like to talk to someone about your own, or another persons, gambling.

In addition to being confidential and free, the services in the links below also offer information on multi lingual services.  

Gambler's Help: Gambler’s Help provides free and confidential services, including in other languages, for anyone affected by gambling. Gamblers Help offers a 24-hour a day, 7 days a week professional and confidential telephone counselling and referral service for anyone who would like to know about gaming related harm and how to deal with them.  Gamblers Help can also connect you to free professional face to face counselling, and provides information about gambling harm via their website. 

Multicultural Gambling Harm Prevention Service at Settlement Services International on 1800 329 192 or

Peer Connection programmes:
Peer Connection 1300 133 445 or
Chinese Peer Connection 1300 755 878 or

You can also get help from the following support services:

Gambling Help Online: Gambling Help Online is a program operated by Turning Point Alcohol & Drug Centre. Gambling Help Online is a treatment service for problem gaming, operating since 2000 across Australia, and offers access to online counselling and information services, including a peer support program. For further information please visit their website.

Gambler's Help: Gambler’s Help provides a number of services including online and over the phone to support people with gambling problems and those close to them. The Gambler’s Helpline is a 24-hour a day, 7 days a week professional and confidential telephone counselling and referral service for anyone who would like to know about gaming related problems and how to deal with them. The Gambler’s Helpline can also help arrange free professional face to face counselling.

Self Help Resources: Below are some links that may help you:


GambleAware: The GambleAware website provides a range of information regarding problem gaming, the odds of winning, how gambling works, tips for managing your gaming, when to stop and information about referral options for counselling.

Other support

Alternatively, you may prefer to seek assistance from a psychologist, psychiatrist, counsellor, medical practitioner or other suitably qualified person. If you would like a referral to a psychologist or psychiatrist we recommend making an appointment with your General Practitioner for more information.

  • Lifeline 13 11 14
  • Beyond Blue 1300 224 636
  • Relationships Australia 1300 364 277

Where to find us

Crown has a dedicated Crown PlaySafe team on-site 24 hours a day, 7 days a week. Thh Crown PlaySafe team are here to assist customers with their gaming behaviour. They are specially trained in all aspects of Crown’s PlaySafe programs and can provide support, assistance and referrals for customers who may be experiencing difficulties controlling their gaming. Our team is here to offer you, your friend or family member advice on all aspects of gaming as well as information on a range of available support services.

If you would like to speak to the team about Crown's PlaySafe programs, including our Self Exclusion and Third Party Exclusion programs, visit the Crown PlaySafe Centre (CPC) located at Level B1 directly below the Main Food Court. Alternatively, you can call a Crown PlaySafe Advisor at 1800 801 098 or email