Crown PlaySafe Tools
About
Crown Playsafe Tools
As part of our commitment to providing a safe and enjoyable gambling experience for every guest, Crown PlaySafe provides information, assistance, and programs to encourage guests to gamble safely, and to prevent and minimise harm from gambling.
Play Periods
Crown encourages all guests to take regular breaks from gambling, and we may check in with guests from time to time. One of these friendly conversations is just a simple way for our team to check in with our guests and promote safe and enjoyable gambling experiences.
As part of our commitment to safer and enjoyable play, we have specific policies in place for 3-Hour Continuous Play Periods, 12-Hour Daily Periods and 36-Hour Weekly Periods.
- If your visit spans 3 hours of cumulative play without a 15-minute break, you will be required to take a break of at least 15 minutes.
- If your visit spans 12 hours or more of cumulative play in a 24-hour period, you will be required to take a 24-hour break.
- If your visits amount to 36 hours or more of cumulative play in a week, you will be required to take a break for the rest of that 7-day period.
Player Activity Statements
Player activity statements (PAS) provide information on electronic gaming activity, including play on Electronic Gaming Machine (EGM) and Electronic Table Games (ETG). They show days played, time spent, bets placed and wins and losses for the statement period – helping you stay informed and in control of your gaming.
To play an electronic game at Crown Melbourne, guests must agree to receive Player Activity Statements. Player Statements are issued in the first week of the month for the month prior. You’ll receive a statement if you’ve played in the last month.
Members will receive their Player Activity Statement via their chosen collection method: email, onsite (VIK or Crown service desk), or the Crown Resorts mobile app.
Regularly obtaining and reviewing your Player Activity Statement is a way to stay informed of your gaming.
How to read Your Player Activity Statement
Your Player Activity Statement provides a clear overview of your electronic gaming activity. Each section is designed to help you understand your play patterns and financial outcomes. Here's a breakdown of the key components — to help you stay informed and in control.
YourPlay
YourPlay is an individual money and time limit setting pre-commitment scheme introduced by the Victorian state government. All customers must have a registered YourPlay account linked to their Crown Member account, with individual time and money limits set to play gaming machines at Crown Melbourne.
Information about YourPlay is available at Crown Rewards desks, via the YourPlay icon on a VIK machine and online at yourplay.com.au.
Play Safe Limits
Play Safe Limits is Crown's voluntary money and time limit setting program and allows Crown Rewards members to set voluntary money and time limits for their Fully Automated Table Game Play.
You can choose to:
- Set an amount you want to spend on any given day; and/or
- Set a time limit for your visit
To take advantage of Play Safe Limits you will need a Crown Rewards card. Crown Rewards members can set Play Safe Limits by visiting any Crown Rewards desk or the Crown PlaySafe Centre.
Carded Play
As part of Crown Melbourne's commitment to safer play, you will soon need a Valid Card to play all Gaming Machines and Electronic Table Games at Crown Melbourne.
CROWN WALLET DEPOSIT LIMITS
Deposit limits are a tool offered by Crown to help guests manage their play. Once set, your deposit limit represents the maximum amount of funds you are prepared to deposit from your bank accounts to your Crown Wallet each day.
SET YOUR LIMIT. PLAY WITHIN IT.
The first time you request a bank deposit to your Wallet at the Cashier, you’ll be asked to either set a deposit limit or decline to set one.
Setting a deposit limit is a helpful way to manage the money you spend on gambling. Crown encourages guests to set a deposit limit that reflects their personal circumstances and comfort level.