Crown Playsafe Tools

overarching copy needed about croen playsafe tools on offer.

Play Periods

3 Hour Continuous Play, 12 Hour Daily & 36 Hour Weekly Visit Policies

Crown encourages all guests to take regular breaks from gambling, and we may check in with guests from time to time.  One of these friendly conversations is just a simple way for our team to check in with our guests and promote safe and enjoyable gambling experiences.

As part of our commitment to safer and enjoyable play, we must take all reasonable steps to not allow a guest to gamble on a gaming machine or Table Game for: 

  • Three (3) or more hours of continuous game play (ie. play without a 15 minute break) 
  • Twelve (12) or more hours of cumulative game play in any twenty-four (24) hour period.
  • Thirty-six (36) or more hours of cumulative game play in any seven (7) day period.
MISSING Play Periods Brochure

Player Activity Statements

Player activity statements (PAS) provide information on electronic gaming activity and help guests who are Crown Rewards members keep track of time spent, as well as wins and losses for the period of the statement. 

PAS are available for Electronic Gaming Machine (EGM) play and Fully Automated Table Games (FATG) play, as separate statements.

Crown Rewards allows members to access statements at all times. 

All customers must agree to receive Player Activity Statements in order to play an EGM at Crown Melbourne, and   monthly Player Activity Statements are made available to EGM Crown members who have played gaming machines in the last month.

Regularly obtaining and reviewing your Player Activity Statement is a way to stay informed of your gaming.

Statements can be accessed through:

  • YourPlay (yourplay.com.au)
  • Visiting any Crown Rewards Desk
  • Crown Rewards Information Hotline 
  • 1 300 827 696

Members who play FATGs are able to collect their Player Activity Statement on request, at any Crown service desk.

YourPlay

The Victorian state government statewide individual money and time limit setting pre-commitment scheme is called YourPlay. 

All customers must have a registered YourPlay account linked to their Crown Member account, with individual money and time limits set to play gaming machines at Crown Melbourne. 

Information about YourPlay is available at Crown information desks, via the YourPlay icon on a VIK machine and online at yourplay.com.au

Play Safe Limits

Play Safe Limits is Crown's voluntary money and time limit setting program and allows Crown Rewards members to set voluntary money and/or time limits for their Fully Automated Table Game Play. 

You can choose to:

  • Set an amount you want to spend on any given day; and/or
  • Set a time limit for your visit

To take advantage of Play Safe Limits you will need a Crown Rewards card. Crown Rewards members can set Play Safe Limits by visiting any Crown Rewards desk or the Crown PlaySafe Centre.

PlaySafe Limits Brochure