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Self Exclusion program at Crown

When you need a break from gambling, Crown’s Self Exclusion program can help you stay away from the casino, so you can focus on other areas of your life.   

Guests can sign a voluntary agreement to exclude themselves from the gambling areas at Crown Melbourne, Crown Perth and Crown Sydney. There is also an added option of Self Excluding from The Star Sydney Casino. A Self Exclusion is for a minimum period of 12 months, with longer options available. These options can be discussed with the Crown PlaySafe Team.

Download brochure

Why Self Exclusion?

Guests may seek to Self Exclude from the casino for a number of reasons, including (but not limited to):

  • Creating an opportunity to stop gambling at the casino
  • Preventing or reducing the risk of harm associated with gambling (e.g. financial loss)
  • To take a break from gambling to focus on other aspects of life, such as family, work or study
  • To support a family member or friend who may be experiencing gambling related harm

Do you need an interpreter or have any questions?

Contact the Crown PlaySafe team on 1800 801 098 (24/7) or email

Please mention your language preference on the call and email.

How to exclude yourself

If you have decided that you wish to exclude yourself from entering the casino, you may Self Exclude using the options outlined on this page.

SELF EXCLUDING IN PERSON

When at Crown:

  • Visit the Crown PlaySafe Centre located at Level B1 directly below the Main Food Court; a map of the location is available below.
  • Ring the doorbell and a member of the Crown PlaySafe Team will open the door for you.
View Map

SELF EXCLUDING USING THE ONLINE FORM

The online form below contains all necessary steps to self exclude from gambling at Crown Resorts.

This process requires an ID Self-Verification photo.

Additionally, if you wish to simultaneously Self Exclude from Crown and The Star Sydney Casino, you will also need to complete the NSW Casinos Exclusion Form.


SELF EXCLUDE FROM CROWN CASINO


SELF EXCLUDE FROM CROWN AND THE STAR SYDNEY CASINO

Download the NSW Casinos Exclusion Form below. This filled out document needs to be witnessed by an authorised person. 

NSW Casinos Exclusion Form

Download

START A NEW ONLINE FORM

Once you have these documents ready, you can start the online form below. 

Online Form

Self ExcluDing Via Email

To Self Exclude via email, please download, complete and sign each of these documents below, before sending them via email to cps@crownmelbourne.com.au.

Additionally, if you wish to simultaneously Self Exclude from The Star Sydney Casino, you will also need to complete the NSW Casinos Exclusion Form.


Step 1

Download the documents below.

STEP 2

Print out, complete and sign the required documents for your application.

STEP 3

Scan the documents and attach them to an email to cps@crownsmelbourne.com.au


Optional

In person or via mail addressed to:

Crown PlaySafe Centre Level B1, 
8 Whiteman Street, Southank VIC 3006

INFORMATION ON OTHER SELF EXCLUSION PROGRAMS

ENDING A SELF EXCLUSION OR A WITHDRAWAL OF LICENCE

Crown will maintain the Exclusion until it is revoked in writing by Crown. An application to revoke an Exclusion or Withdrawal of Licence may be made after the minimum nominated period and 12 months of a breach free exclusion period have passed, by submitting an Application for Revocation of Self Exclusion or Withdrawal of Licence.

Applicants are required to successfully complete the revocation process before being permitted to return to the casino. The steps to revocation include:

1. Contact the Crown PlaySafe Team on 1800 801 098 or download the Application for Revocation of Self Exclusion or Withdrawal of Licence located below.

2. Submit a completed Application for Revocation Self Exclusion or Withdrawal of Licence by email to cps@crownmelbourne.com.au or by post to Crown Melbourne, Crown PlaySafe Centre Level B1, 8 Whiteman St, Southbank VIC 3006.

3. Engage with Gambler’s Help or an external counsellor to support your control of your gambling behaviours and to acquire a counselling report (details of requirements are set out in the Application for Revocation Self Exclusion or Withdrawal of Licence).

4. Attend a meeting with the Crown PlaySafe Team, which will be arranged once your application is received and you have engaged with gambling support services.

5. If your application is successful, your return to gambling plan will be finalised and a Gaming Resumption Information Program meeting is conducted.

6. Once revocation has been confirmed to you in writing by Crown Melbourne, you may re-apply for membership to the Crown Melbourne Casino if you wish to do so.

Approval of an application is at Crown's sole discretion. Crown will need to be satisfied that the person seeking revocation has appropriately addressed the issues that led to an Exclusion.

To confirm eligibility to apply for revocation and to obtain a referral to Gambler’s Help for free revocation counselling, please contact the Crown PlaySafe Team on 1800 801 098 or email cps@crownmelbourne.com.au.

Download the Application for Revocation of Self Exclusion or Withdrawal of Licence below.

Revocation of Self Exclusion
Withdrawal of Licence