Crown Live

CROWN LIVE is located on Level 3 of the West End of Crown parallel to Clarendon Street, across from the Melbourne Exhibition Centre.

Access is best via:

• The Food Court entrance on the Riverwalk and then via the Lifts and Escalators in the food court 
• Walking from multi-level Crown Parking across the foot bridge on Level 2 and then lift and escalators to Level 3
• Via the Main Gaming floor (over 18+ only) on Ground or Level 2 and the escalators and lifts to Level 3

Ticketmaster is the only authorised ticket seller for CROWN LIVE events. We strongly recommended that you only purchase tickets via Ticketmaster to ensure you receive a legitimate valid ticket. Ticketmaster and CROWN LIVE do not recommend the on-selling or purchasing of tickets through unauthorised third-party sellers. If you purchase tickets from another source, you risk that these tickets are invalid and you may not gain entry into the performance.

Tickets can be purchased via Ticketmaster online at www.ticketmaster.com.au.

Please note on the day of a performance, the Box Office opens 2 hours prior to the performance time and is located in the auditorium lobby.

CROWN LIVE offers a majority tiered seating layout designed to provide clear views to the performance stage.

The auditorium features a main lounge section with two small raised balcony seating areas on the left and right sides of the auditorium.

In addition, there are a limited number of exclusive VIP seats which offer a plush and premium experience.

The standard auditorium configuration has Lounge seating from Row A-F located on the ground floor/flat level. Lounge rows G-X offer elevated and raked views and require access via steps to reach the seats. The balcony seating areas are accessed via a set of stairs only and offer a higher view to the stage.

Accessibility seating is best located in Lounge Row E. The balcony section is not suitable for patrons with mobility restrictions.

On most occasion an interactive seating map is available to view and select your seats when booking tickets via Ticketmaster.

You can view the standard auditorium map here. Please note some variations between shows may occur.

Wheelchair Seating and Purchase:
A limited amount of accessible seating bays are available in the Lounge (Row E) area of the auditorium (not available in the Balcony). 

Patrons who require wheelchair seating can either book online via the seats indicated with the ACROD symbol (selected performances only), contact Ticketmaster Accessible Bookings on 1300 446 925, or click here for more information.

Those patrons wishing to use a companion card with the booking must be able to present the valid card at the box office upon ticket collection. All seating subject to availability.

Wheelchair Access:

Wheelchair access to the venue is via the lifts located on Ground Level. Take the lift to Level 3 and you will enter the auditorium either through Door 1 or Door 2 as indicated on your ticket.

The closest accessible all gender bathroom is located in the auditorium lobby.

CROWN LIVE does not have wheelchairs available for hire. Access to the majority of the auditorium seats does require the use of steps/stairs. Please review the seating map applicable to the performance you are attending prior to arrival.

Frames, Walkers and Crutches:

Frames and walkers cannot be used on the auditorium steps or remain inside the auditorium. 

Patrons with crutches may bring them into the auditorium but they must be stored under the seats and not in any of the aisle areas. Alternatively, crutches can be stored by staff during the performance.

Lifts are located in the arrivals lobby of Level 3 where you will find the box office and auditorium entrance.

Lifts can be taken from the Food Court located on the Ground Floor to Level 3.

Escalators run from Level 2 outside the Kolkata Cricket Club restaurant up to Level 4 auditorium lobby. This is the best entrance point when arriving from the Multi-Level parking at Crown.

Please note CROWN LIVE may not be able to relocate patrons who cannot reach their seats on the day of the performance. 

The Camera Policy may vary depending on the type of performance. Please follow any announcements or signage on the day of the performance.

As a guide, the use of cameras or recording devices, including smart phones, iPads and smart glasses is prohibited.

The CROWN LIVE policy does not permit professional cameras with a detachable lens that exceeds 55mm. CROWN LIVE and show producers reserve the right to ask a patron to delete any footage found to be in breach of the camera and recording policy. Selfie sticks are not permitted inside the auditorium.

Conditions of Entry applies to all ticket holders and guests attending events at CROWN LIVE. It is a condition of each ticket that at the time of attending CROWN LIVE for the event, each ticketholder must comply with the CROWN LIVE Conditions of Entry. CROWN LIVE Conditions of Entry are subject to change without notice. Unless otherwise required by law, refunds for tickets will not be provided as a result of changes to conditions of entry to comply with applicable legislation. Exchange and refund policies vary between shows.

Patrons must be 18+ to consume alcohol and not be prohibited from the casino or any Crown property for any reason.

You can find the full CROWN LIVE Conditions of Entry here.

Patrons arriving late or requiring re-entry will not be admitted into the auditorium until a suitable break in the performance. Latecomers may not be seated in their ticketed seat, but in an alternate area nearer an entrance where minimal disruption will be caused to seated attendees. This is at the discretion of the venue staff.

CROWN LIVE will open 45 minutes before the show performance time printed on your ticket.

Our website and Ticketmaster are the quickest and easiest way to secure tickets and will provide access to available tickets for all performances.

All persons aged under 16 years must be accompanied and sat next to the accompanying adult from the same ticket transaction.

Each show has its own children policy; please refer to the Babes in Arms policy for each show. As a general guideline, patrons 2 years of age or younger can enter the auditorium and sit on the lap of a parent or guardian during the performance. They must not occupy a seat. In some cases, the child may be required to get Babes in Arms ticket from the Box Office prior to entry.

If the child becomes restless or causes a disturbance to surrounding patrons, CROWN LIVE along with producers of the show may request they leave the auditorium until they are settled. Please note some shows do stipulate that everyone regardless of age must have a paid ticket, so please check the website for more show specific information.

Strollers, Prams, Boosters & Seating:
Strollers, prams and capsules are not permitted in the auditorium and can be stored outside in the designated foyer space. 

You may bring a small personal cushion if required as the venue does not offer booster seats.

Refreshments including alcohol and snacks are available from the CROWN LIVE bar located in the main entrance foyer. Cashless payment is preferred. For the safety of all patrons, hot beverages and glassware are not permitted into the auditorium. Outside food and beverage cannot be brought into CROWN LIVE.

Yes, the smoking terrace is located just off the main auditorium lobby. No smoking or vaping permitted in the auditorium or bathrooms.