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Crown Rewards

Crown Rewards

Discover the world of Crown

From acclaimed restaurants and award-winning hotels, to world-class table games and endless entertainment, Crown Rewards helps you to discover the world of Crown – and be rewarded.

Just show your Crown Rewards Card when you pay or play and you could earn Points, which you can redeem for Crown experiences like shopping, dining, table games, hotel stays and much more.

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Crown Rewards

Important Changes to the Crown Rewards Program

Effective from Tuesday 1 October 2024, the following changes will be made to the Crown Rewards Program:

  • The Casino Dining Rewards qualifying criteria will increase to 1,000 Points and the $5 Seniors and $7.50 Dining Rewards offers will no longer be available¹
  • Points earn rate for Food and Beverage purchases will change to two (2) Points per $1 spent²

For more information, please speak to a friendly staff member at a Crown Rewards desk or contact the Crown Rewards hotline on 1300 8 CROWN.

earn & redeem

How to earn & redeem Points at Crown Melbourne

Enjoy the excitement of the casino, stay at one of Crown’s world-class hotels or dine at award-winning restaurants. Simply show your Card when you pay or play and you can earn Points straight away. 

Points can be used to pay for almost everything at Crown Melbourne and Crown Perth. Just show your Card when you pay at Participating Facilities, and the Points will be deducted from your Account balance. 

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ONLINE HUB

Your personalised online experience

The Crown Rewards Member Hub online can help you quickly and easily access your Account information anytime, anywhere.

Your online Account will help you:

  • View and update your Account details
  • View your member offers and Benefits
  • Check your Point balance
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Tiers & Benefits

Five levels of Benefits  

Crown Rewards offers five levels of Membership each with its own unique set of Benefits. 

To unlock the Benefits of each Tier, you need to earn the required number of Status Credits during the Membership Cycle to qualify. As you progress through the Tiers you will uncover an array of additional Benefits for you to enjoy.

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Tiers & Benefits

Discounted movie tickets for crown rewards members

Crown Rewards Members can now bring friends and family to the movies at a special discounted rate through our partnership with Choovie.

To take up this great offer, simply log into your Crown Rewards Account via the Member Hub and click on the Choovie online portal link to create an account. 

If you’re not a Member, join today so you too can take advantage of this amazing offer.

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FAQ

Frequently asked questions

We’re here to help you explore and enjoy more with Crown Rewards. If you have any questions about Crown Rewards membership that aren’t answered below, call the team at Crown Rewards on 1300 8 CROWN.  

How do I join Crown Rewards?

Simply visit a Crown Rewards desk at Crown Melbourne with Acceptable Identification to complete a Membership application. For more information click here.

How can I access the Crown Rewards Member Hub online?

Simply have your Crown Rewards Membership Card on hand and call us on 1300 8 CROWN or visit a Crown Rewards Desk to receive your online password.

How do I earn Crown Rewards Points?

It’s simple to earn Points with Crown Rewards, just show your Card at Participating Facilities when you make a purchase. For more information on how you can earn Points click here. 


How do I redeem Crown Rewards Points?

Using your Crown Rewards Points to pay is easy. Just show your Card when you pay at Participating Facilities, and the Points will be deducted from your Account balance. For more information on how you can redeem Points, click here.

Where can I use my Crown Rewards Card?

You can use your Card at participating restaurants, bars, hotels and more, every time you visit Crown. Plus, your Card can be used at both Crown Melbourne, Crown Perth and Crown Sydney so you can make the most of your Crown Rewards Membership. 

What can I use my Crown Rewards Points for?

Points can be used to pay for almost everything at Crown Melbourne and Crown Perth, like shopping, dining, gaming, hotel stays and much more. 

What if I don't have enough Points to make a purchase?

You can make a purchase using a combination of points and other forms of payment like cash and all major credit cards.

How do I find out my Crown Rewards balance?

You can check your Crown Rewards balance online (once you have registered) or at any Voucher Issuance Kiosk (VIK) located on the Casino floor. You can also enquire at any Crown Rewards desk or at any participating retail outlet at Crown.

How do I update my Crown Rewards details?

Making changes to your personal profile is simple. Just log in to the secure section of the Crown Rewards Member Hub online and select ‘Account Details’.

How do I change my password?

Changing your password is easy. Simply log in to the secure section of the Crown Rewards Member Hub online and select ‘Password’.

What if I forget my password?

If you've forgotten your password, we can email a temporary password to you. Simply call us on 1300 8 CROWN or visit a Crown Rewards desk

What should I do if I forget my Card or lose it?

For Member, Silver, Gold, or Platinum Tier Members:

  • Simply use the Self-Serve Card Reprint Kiosks located on the casino floor or visit the Crown Rewards desks to get a replacement Card.
  • Bring a photo ID linked to your Crown Rewards account or have your Member Number and PIN handy.


For Black Tier Members:

  • Please contact your host or visit a Crown Rewards desk for assistance.
TERMS & CONDITIONS

The finer details

Important changes to the Crown Rewards Rules

We have made some important updates to the Crown Rewards Rules effective Monday 19 August 2024.

Please refer to the updated Crown Rewards Rules here to understand these changes.

Alternatively, please speak to a friendly staff member at a Crown Rewards desk or contact the Crown Rewards hotline on 1300 8 CROWN.

contact us

We're here to help

Have a question? We're here to help.

Crown Rewards rules:
Click here to view the Crown Rewards Rules.  

For more information, contact us on the Crown Rewards hotline below, or visit one of our friendly staff at our Crown Rewards desks.

1300 8 CROWN

Alternatively you can contact the Crown Rewards team at rewards@crownmelbourne.com.au