Crown Rewards

ID verification

ID verification 

YOUR ID VERIFICATION IS required 

As part of our commitment to a secure and responsible gaming environment, we kindly request you to complete your ID verification.

Fast track your ID verification by completing the process through the Crown app. Then visit a Crown Rewards desk to verify your ID. Scan the QR code below on your mobile device to get started. 

Acceptable identification within the Crown app:

  • Australian Driver’s Licence/Learner’s permit
  • Australian Passport
  • Foreign Passport

If you have one of the below ID types, please go to a Crown Rewards desk to complete your ID verification:

  • New Zealand Driver's Licence/Learner's permit
  • Australian Immicard
ID verification

START YOUR ID VERIFICATION on the app 

If on your desktop computer, scan the QR code to access the Crown app and fast track your ID verification.

If on your mobile device, click the link below to get started.

Please note, ID verification is for Crown Melbourne only. 

Start now
WHERE TO FIND US

Opening hours & Desk Locations

The Central Crown Rewards desk is located on the Main Casino Floor and open 24 hours, 7 days a week. Please note, opening hours for all other Crown Rewards desks on complex will vary.

Crown Rewards Desks Map