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Crown Rewards

Crown Rewards

Discover the world of Crown

From acclaimed restaurants and award-winning hotels, to world-class table games and endless entertainment, Crown Rewards helps you to discover the world of Crown – and be rewarded.

Just show your Crown Rewards Card when you pay or play and you could earn Points, which you can redeem for Crown experiences like shopping, dining, table games, hotel stays and much more.

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New Changes

Important Changes to the Crown Rewards Program

Effective from Wednesday 1 October 2025, the following changes will be made to the Crown Rewards Program¹:

Extended Membership Cycle
We're extending the Membership Cycle from 6 to 12 months.

Hotel Status Credit Earn Rate
We’re changing how you earn Status Credits for Crown hotel stays. Now, every time you accumulate 1,000 Points during your stay (previously 1,500 Points), you’ll earn 1 Status Credit.

Updated Tier Thresholds
To reflect the new 12-month Membership Cycle, we’ve refreshed our Tier threshold to Status Credit requirements² per below:

  • Member Tier: (N/A)
  • Silver Tier: 10 Status Credits
  • Gold Tier: 40 Status Credits
  • Platinum Tier: 170 Status Credits
  • Black Tier: (By Invitation)

For more information, please speak to a friendly staff member at a Crown Rewards desk or contact the Crown Rewards hotline on 1300 8 CROWN.

Terms & Conditions

1. Subject to Crown Rewards rules.
2. Minimum Status Credits required for Tier status. Status Credits must be earned within the 12 months Membership Cycle. Members will be reallocated to the appropriate Tier if a Member does not meet the minimum entry level requirements of their current Tier level at the end of the Membership Cycle of 12 months.

earn & redeem

How to earn & redeem Points at Crown Melbourne

Enjoy the excitement of the casino, stay at one of Crown’s world-class hotels or dine at award-winning restaurants. Simply show your Card when you pay or play and you can earn Points straight away. 

Points can be used to pay for almost everything at Crown Melbourne and Crown Perth. Just show your Card when you pay at Participating Facilities, and the Points will be deducted from your Account balance. 

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ONLINE HUB

Your personalised online experience

The Crown Rewards Member Hub online can help you quickly and easily access your Account information anytime, anywhere.

Your online Account will help you:

  • View and update your Account details
  • View your member offers and Benefits
  • Check your Point balance
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Tiers & Benefits

Five levels of Benefits  

Crown Rewards offers five levels of Membership each with its own unique set of Benefits. 

To unlock the Benefits of each Tier, you need to earn the required number of Status Credits during the Membership Cycle to qualify. As you progress through the Tiers you will uncover an array of additional Benefits for you to enjoy.

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Tiers & Benefits

Discounted movie tickets for crown rewards members

Crown Rewards Members can now bring friends and family to the movies at a special discounted rate through our partnership with Choovie.

To take up this great offer, simply log into your Crown Rewards Account via the Member Hub and click on the Choovie online portal link to create an account. 

If you’re not a Member, join today so you too can take advantage of this amazing offer.

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Card Reprint

Lost or Forgotten to Bring your Card?

Don’t worry, we are happy to help.

Member, Silver, Gold, or Platinum Tier Members
Simply use the Self-Serve Card Reprint Kiosks located on the casino floor or visit the Crown Rewards desks to get a replacement Card.

Bring a photo ID linked to your Crown Rewards account or have your Member Number and PIN handy.

Black Tier Members
Please contact your host or visit a Crown Rewards desk for assistance.

FAQ

Frequently asked questions

We’re here to help you explore and enjoy more with Crown Rewards. If you have any questions about Crown Rewards membership that aren’t answered below, call the team at Crown Rewards on 1300 8 CROWN.  

How do I join Crown Rewards?

Simply visit a Crown Rewards desk at Crown Melbourne with Acceptable Identification to complete a Membership application. For more information click here.

How can I access the Crown Rewards Member Hub online?

Simply have your Crown Rewards Membership Card on hand and call us on 1300 8 CROWN or visit a Crown Rewards Desk to receive your online password.

How do I earn Crown Rewards Points?

It’s simple to earn Points with Crown Rewards, just show your Card at Participating Facilities when you make a purchase. For more information on how you can earn Points click here. 


How do I redeem Crown Rewards Points?

Using your Crown Rewards Points to pay is easy. Just show your Card when you pay at Participating Facilities, and the Points will be deducted from your Account balance. For more information on how you can redeem Points, click here.

Where can I use my Crown Rewards Card?

You can use your Card at participating restaurants, bars, hotels and more, every time you visit Crown. Plus, your Card can be used at both Crown Melbourne, Crown Perth and Crown Sydney so you can make the most of your Crown Rewards Membership. 

What can I use my Crown Rewards Points for?

Points can be used to pay for almost everything at Crown Melbourne and Crown Perth, like shopping, dining, gaming, hotel stays and much more. 

What if I don't have enough Points to make a purchase?

You can make a purchase using a combination of points and other forms of payment like cash and all major credit cards.

How do I find out my Crown Rewards balance?

You can check your Crown Rewards balance online (once you have registered) or at any Voucher Issuance Kiosk (VIK) located on the Casino floor. You can also enquire at any Crown Rewards desk or at any participating retail outlet at Crown.

How do I update my Crown Rewards details?

Making changes to your personal profile is simple. Just log in to the secure section of the Crown Rewards Member Hub online and select ‘Account Details’.

How do I change my password?

Changing your password is easy. Simply log in to the secure section of the Crown Rewards Member Hub online and select ‘Password’.

What if I forget my password?

If you've forgotten your password, we can email a temporary password to you. Simply call us on 1300 8 CROWN or visit a Crown Rewards desk

What should I do if I forget my Card or lose it?

Simply refer here for assistance.

TERMS & CONDITIONS

The finer details

Important changes to the Crown Rewards Rules

We have made some important updates to the Crown Rewards Rules effective Wednesday 1 October 2025.

Please refer to the updated Crown Rewards Rules here to understand these changes.

Alternatively, please speak to a friendly staff member at a Crown Rewards desk or contact the Crown Rewards hotline on 1300 8 CROWN.

contact us

We're here to help

Have a question? We're here to help.

Crown Rewards rules:
Click here to view the Crown Rewards Rules.  

For more information, contact us on the Crown Rewards hotline below, or visit one of our friendly staff at our Crown Rewards desks.

1300 8 CROWN

Alternatively you can contact the Crown Rewards team at rewards@crownmelbourne.com.au